Harvard University - Web / Applications Developer (2000 - present)
Web design and IT Hosting (1999)
Immediately before Harvard, I worked at a web design and hosting company that dealt with both traditional clients as well as a growing portfolio of dot-com boom clients. My position was "Production Specialist", and my responsibility was, essentially, website creation and implementation based on Photoshop mockups from our artists. While in this position, I dealt frequently with our clients' marketing departments, who were often the ones in charge of outsourcing their websites. Through these contacts, as well as through working with the actual site content, I was exposed to many emerging marketing and technological trends that characterized the dot-com boom era.
Technical Support / Technical Writer (1997-1998)
Before jumping into the web, I provided premium (paid) technical support at a private Massachusetts software company. After displaying a penchant for creating knowledgebase articles and updating the company's documentation (in an attempt to stem the tide of support calls), I moved into Technical Writing at the same firm. The company's product was based on legacy technologies, but had a surprisingly wide penetration that lead to a massive customer list. In addition to the above, I assisted in managing the technical support team and online support forums.